It's been 5 months since we began our journey of running "Decision Making in an AI World" and you can say, DPI's own transformation of integrating AI in our consulting and training (more on this later).
Working with clients through one of the four levels of our end-point facilitation expertise, we've done talks, public workshops, use case in-house workshops (feel free to email singapore@dpi-asia.com to ask us more!), here are our reflections - if they maybe helpful for you to consider with your teams...
There were no fence sitters in the feedback given in the work we have delivered thus far. ALL have said that the engagements were of high quality and effective in "helping me understand better how AI can help in work, and how to utilise AI more efficiently in making decision". It is almost silly not to make use of AI in our organisations. Where are you/ how are you starting on this journey? What are the ingredients to this? What is the role of AI, in this case, in our decision making?
[The most useful thing learnt was] "critical thinking aware prompt engineering. Most of the time we hurry to get answers and response from AI that we did not focus on the context and examples. This widens our questioning concepts and critical thinking to achieve the response that we are looking for." What are the sets of questions used by your teams that have yielded successful outcomes on a repeated basis? Codify them. Gut Feel is not too effective, Prompt Engineering is good, but Critical Thinking-aware/ -enhanced prompts and step-by-step questions provide the structure and clarity in the every specific use case.
What framework or guidelines do you practise using when evaluating AI responses?
How are you using AI for creative decision making e.g. when there are no good options on the table?
Going back to our earlier post here, tackle mindsets before everything else. Give people the language and skills to use AI effectively, padded with the right structures and security. Help them to experience success early in real situations e.g. the need to make a decision on something new (within contained risk). And, finally, scale and institutionalise to make it part of life and operations in the organisation.
Talk to us if you wish to bounce off some thoughts!
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